Norman trained at Stevenson College Edinburgh between 1979 and 1982 under the watchful eye of Tom Scott.
In January 1983 Norman started working with Hans Music of Edinburgh & Glasgow; eventually becoming Workshop Manager with responsibilities including pricing repairs, co-ordinating and participating in restorations, and tuning customer and stock pianos.
Hans Music were selling agents for Steinway & Sons as well as Bösendorfer, Schimmel, Hoffmann, Marshall & Rose and Kawai.
In May 1989, Norman W Motion Piano Servicing & Consultancy was formed and since then a large private client list has been built up as well as several major concert venues.
Norman has maintained a strong bond with Steinway & Sons London - especially with Ulrich Gerhartz, Director for Concert & Artist Services - and is widely recognised as an expert in tuning and maintaining Steinway Pianos.
Norman was also featured on the SCO Blog in 2012.